Reference

Privacy Policy for Your Indonesia Account

Our Privacy Policy explains how elexsis handles the details you provide when opening an account, signing in from a phone, or checking DANA and QRIS wallet status.

Account dataWallet statusDevice securityPolicy requests
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elexsis Privacy Policy for Your Indonesia Account
PRIVATE HELP PATH

Get Privacy Help Near Your Cashier

A clear support route matters when a privacy request and a wallet status question arrive together.

Account contact Use the contact route shown beside this Privacy Policy when you need a copy…
Wallet query For a DANA, OVO, GoPay, or QRIS question, add the cashier reference and date…
Access check If you cannot sign in from your phone, tell us the device path you…
HANDLING YOUR DATA

Account Security Across Mobile Devices

We explain the practical handling behind this policy so you can make an informed account decision.

Account records

When you open an account, we store the contact details and verification result needed to maintain access. A clear phone verification step helps us distinguish an account holder from an unfamiliar sign-in before we discuss or change personal data.

Device signals

A phone or desktop session can produce browser, operating system, language, and security event data. We use these signals to recognise unusual login behaviour, not to read files, photos, wallet passwords, or private content on your device.

Cookie choices

Cookies and similar storage can remember a login state, keep the selected lobby path, and help us understand whether a page loads correctly. You can manage browser storage through your device settings, although some account steps may then need to be repeated.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account activity can create a reference, amount, timestamp, and status record. We use that record to reconcile the account action; we do not request your wallet PIN or banking password.

Retention choices

We keep account, security, and payment records only for the operational, dispute, or legal purpose described in the policy. When a record no longer serves that purpose, we work toward deletion or removal of identifying parts.

Change requests

You may contact us to ask for access, correction, clarification, or deletion of personal data where local law permits. We may verify the registered phone or email first, then explain any record that must remain for account safety or legal reasons.

Privacy Policy Questions About Your Account

These answers focus on the questions you may have before opening an account or using the mobile lobby. Each response relates to the elexsis Privacy Policy, including account access, cookies, payment references, retention, and requests made from Indonesia. If your situation is not covered, use the privacy contact route with the registered contact detail available to you.

The elexsis Privacy Policy covers account creation, phone verification, sign-in records, device signals, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account. It also explains retention and how to request access, correction, or deletion.

We use your phone number to create and protect the account, complete the clear verification step, and help match a privacy request to the right record. It may also help us investigate an unfamiliar login or contact change without requesting your wallet password.

No. The policy describes storing payment references, timestamps, and status needed to reconcile an account action. We do not need your DANA, OVO, GoPay, or QRIS wallet password, PIN, or one-time security code to check whether a cashier request reached us.

Yes, where local law permits. Contact us through the route shown with the Privacy Policy and provide your registered phone or email. We may complete an account check before sending data, especially if the request includes login history, contact details, or payment references.

Send a request through the privacy contact path and state whether you need a correction, deletion, or an explanation of a record. We verify account ownership first. Some security, payment, or dispute records may need to remain where local law permits.

Yes, cookies or similar browser storage can keep a session active, remember a selected account path, and help identify loading problems between login and the lobby. You can clear or block them in your device browser, but account verification may then appear again.

The Privacy Policy is available from the policy link on our site before you complete the account path. Read it before submitting your phone or email, and contact us if a section about devices, wallets, retention, or local access needs clarification.

Related Pages

elexsis Indonesia Access guide Account information FAQ lobby388